Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What services does Jasmine Travel Jo offer?
We offer a variety of inbound travel packages, including cultural immersion tours, honeymoon packages, medical tourism, and logistics services such as airport pickup and car rentals. We also provide accommodations ranging from home stays to 5-star hotels.
How do I book a travel package?
Booking is simple! Browse our travel services on the website and select the one that suits your needs. Contact us directly to finalize your booking and receive further details.
Do I need to pay in advance?
For most services, you can book now and pay upon arrival. However, certain packages or services may require a partial deposit or full prepayment. This will be specified at the time of booking.
What is your cancellation and refund policy?
Our cancellation and refund policy varies depending on the type of service or package. Please refer to our Refund and Returns Policy for detailed information.
How can I contact you for more information or assistance?
You can reach us via email at [email protected]. Our office is located in Amman, Jordan, and we’re happy to assist with any inquiries.
What payment methods do you accept?
We accept secure payment methods that will be outlined during the booking process. For more information, refer to our Terms and Conditions.
Is there a minimum age requirement for your tours?
Yes, travelers must be at least 18 years old to book our tours independently. However, families with children are welcome when accompanied by an adult.
Can I customize my travel package?
Absolutely! We understand that each traveler has unique preferences. Contact us to discuss your specific needs, and we’ll do our best to create a tailored travel package for you.
Do you provide travel insurance?
We recommend that all travelers purchase travel insurance independently. While we do not directly provide insurance, we can guide you on reputable providers.
Are your tour guides experienced?
Yes, all of our tour guides are highly knowledgeable, certified, and have extensive experience in providing exceptional travel experiences in Jordan.
What should I bring on my trip?
We recommend packing comfortable clothing, travel documents, personal items, and any specific gear related to your planned activities. For a detailed packing list tailored to your itinerary, contact us or refer to our travel guide on the blog.
What is your policy on changes to booked services?
We strive to accommodate changes whenever possible. If you need to adjust your booking, please reach out to us at [email protected]. Depending on the timing and type of change, additional fees may apply.
Can I book tours and accommodations for large groups?
Yes, we specialize in group tours and can arrange accommodations and activities for groups of various sizes. Contact us to discuss your group’s needs, and we’ll provide customized options.
What if I have more questions not listed here?
Yes, we frequently offer exclusive deals and promotions. Subscribe to our newsletter for the latest updates and discounts.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!