At Jasmine Travel Jo, we prioritize customer satisfaction and strive to provide seamless travel experiences. This Refund and Returns Policy outlines the terms under which refunds and returns are handled for our services.
1. Booking and Payment Terms
- Book Now, Pay Later: For most of our services, we offer the convenience of booking now and paying upon arrival. This ensures that clients can secure their travel plans without upfront financial pressure.
- Prepayment Services: Certain services require prepayment or a deposit. This will be clearly indicated at the time of booking. The remaining balance is collected when the client arrives and checks in for their service or package.
2. Refund Conditions
- Cancellations by the Client:
- Flexible Cancellations: For services booked under the “Book Now, Pay Later” option, cancellations made up to [insert timeframe, e.g., 48 hours] before the scheduled service date will incur no charges.
- Prepaid Services: If a client cancels a prepaid service:
- Partial Refund: A portion of the prepaid amount may be refunded based on the timing of the cancellation. Detailed refund percentages are outlined at the time of booking.
- No Refunds: Cancellations made within [insert timeframe, e.g., 24 hours] of the scheduled service may not be eligible for a refund due to preparation and scheduling costs.
3. Refund Process
- Initiating a Refund: To request a refund, please contact our support team at [email protected], providing your booking details and reason for cancellation.
- Processing Time: Refunds are processed within [insert timeframe, e.g., 14 business days] from the date of approval.
- Method of Refund: Refunds will be issued using the original payment method or another mutually agreed method.
4. Customer Satisfaction Guarantee
Our primary goal is customer satisfaction. If you are not satisfied with the service you receive, please contact us at [email protected] or visit our office in Amman, Jordan. We will make every effort to address your concerns and find a solution, whether through adjustments, service replacements, or partial refunds.
5. Changes and Amendments
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services following any modifications indicates your acceptance of the revised policy.
6. Contact Us
For any questions or to initiate a refund request, please contact:
Jasmine Travel Jo
Email: [email protected]
Address: Amman, Jordan